Privacy Policy

Data Controller:
The Mark Hotel México, located at Bosque de Duraznos 100, Bosques de las Lomas, ZIP Code 11700, Mexico City, is responsible for the processing of your personal data.

Data We Collect:
We may collect the following personal information directly from you, through our website or other authorized means:

  • Full name

  • Email address

  • Phone number

  • Billing information (if applicable)

  • Reservation dates and preferences

Purpose of Data Use:
The personal data we collect will be used for the following primary purposes:

  • Managing room reservations

  • Confirming or modifying requested services

  • Providing personalized customer service

  • Issuing invoices when requested

  • Complying with legal and fiscal obligations

And for the following secondary purposes:

  • Sending promotions and special offers

  • Conducting satisfaction surveys

  • Communicating updates about our services

Limiting Use or Disclosure:
If you wish to limit the use of your personal data for secondary purposes, you may do so by sending an email to: recepcion@themarkhotelmex.com, requesting to opt-out.

Data Transfers:
Your personal data will not be shared with third parties without your consent, except when required by law or to fulfill contractual obligations related to our services.

ARCO Rights (Access, Rectification, Cancellation, and Opposition):
You have the right to access, correct, delete, or oppose the use of your personal data. To exercise these rights, please send a written request to: recepcion@themarkhotelmex.com, including a copy of your valid ID.

Changes to This Privacy Notice:
This notice may be updated at any time. Any changes will be available at: https://themarkhotelmex.com

Last updated: July 18, 2025.

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